There are times when a ride that was assigned to a Driver was suddenly grayed out in the Command Center. This only means that the ride was assigned to a Driver and the Driver logged out. Among the things that can happen when the ride is grayed out is:
- The passenger will not get picked up.
- The ride will not get assigned to any Driver until the original Driver it was assigned to logs back in.
- The ride will only show as Waiting.
If you have observe a ride grayed out and not being assigned to any Driver, you can reassign the ride to another Driver. Click on this link to Reassign A Ride.