What the Ride Report Is
The Ride Report gives detailed data for all completed and cancelled rides in a specified date range.
Users can view the Ride Report in the Command Center.
How to View the Ride Report
To view the Ride Report, click on Settings and then Ride Report.
How to Run the Ride Report
Click on the calendar icon in Start and choose a specific start date.
Click on the calendar icon in End and choose a specific end date.
Click Search Rides.
Optional: Click the download icon to download the report in a CSV file.
How to Read the Ride Report
Important: The display within the Ride Report tab displays a limited number of fields. To view all the fields the report contains, download it.
Fields in the Display
ID: the unique ID number assigned to a ride
Date Created: the date and time the ride was created*
Wnty: 'No' if 'covered by warranty' vehicle was left unmarked or 'Yes' if 'covered by warranty' was marked
Driver: the user the ride was assigned to
Created By: the user that created the ride
Passenger: the customer's name and phone number
Pick-Up Address: the pickup address that was entered
Drop-Off Address: the drop-off address that was entered
State: the ride status of Finished (i.e. Completed) or Cancelled
Additional Fields in the CSV File
Ref #: the text that was entered in Reference Number
Associate Name: the user that was selected as the Service Advisor when the ride was created
Notes: the notes that were entered
*Note: All dates and times are in UTC (Universal Time Coordinated).
Common Uses for the Ride Report
To submit to car manufacturers for reimbursement for warranty rides.
To investigate what happened with a specific ride when a customer complaint is received.