We make every effort to enhance, upgrade and improve our services. We made updates in the Passenger app as these changes are crucial in helping you run your business. 

Here's what's new at the Passenger App:

  1. Estimated Time of Arrival (ETA) - Passenger App is a web-based application where they can see the shuttles real time. Passengers get notified on when they can expect the Driver to arrive.  When rides get assigned to the Driver, the customer receives a notification with a link to the Passenger App.  .  
  • How does this work? All the rides that get assigned to the Shuttle Driver need to get completed in order the app suggested. The Driver app will automatically arrange the rides from nearest to farthest and calculate the minutes (ETA) based on the trips assigned to the Driver.  Bear in mind that it now optimizes for the fastest possible route with as little time on the shuttle for the passengers as possible.  We also improved how distances get measured, previously we were using straight lines distances, but now we now use driving distances. What it does is it “discovers” the best route based on costs/weights/distances thus making it more efficient. 
  • What happens if the Drive goes out of order? If the Driver chose not to follow the order of rides suggested by the Driver app it would negatively affect the ETA. Everytime the driver goes out of order, it adds more minutes to other passengers.

2. Contact Shuttle Driver or Service Advisor - The new Passenger app allows the customers to contact people at the dealership. Since the app can show where the Driver is, they can also call them in case the Driver is near or far from its route. 

Did this answer your question?