The estimated time of arrival from straight line distance to driving distance. The improved ETA will set expectations for both the Drivers and the Passengers. Efficiency in the workplace helps teams to do tasks with Customer's satisfaction as its primary goal.
Instead of having many ETAs and ride time in the ride fly-out screen. We have simplified the look by placing time on the top of the ride fly-out. Here you will see the driver's ETA (if the passenger is waiting it will show what time the driver will pick them up. If the passenger is "en route" it will show the shuttle/passenger's ETA to the drop-off location).