The Command Center is an application that is designed to improve Car Dealer's ability to manage their shuttles by automating ride requests efficiently. Standardizing the process in managing rides enables Service Advisors/Shuttle Dispatchers to:
- Know where the Drivers are real-time.
- Know how far the Drivers will be going when they shuttle their passenger/s.
- Keep track of how many rides get completed.
- Track warranty rides and submits a report for reimbursement (GM & Ford)
- Ensure the safety of both the Driver and Passenger as the app keeps track of the actual speed of the shuttles.
- With the built-in navigation system that provides turn-by-turn instruction, Drivers can save time on the road and shuttle Passengers in an orderly fashion because rides are grouped based on Driver's current route.
- Improve Customer Satisfaction because passengers can summon a shuttle anywhere they are without having to list it in a clipboard. The passenger links are directly accessible on mobile phones.
And these are all available in the Command Center. Below is an overview of the Command Center.