Dealerships sometimes set a distance limit of 5, 10 or even 15-mile radius to how far the shuttle service can go. Once the address is typed in the Create a Ride form, distance gets shown before it gets submitted. Once the request gets submitted, the distance will no longer be visible.
If the ride request is beyond the approved radius by your dealership cancel the ride request. You will get a pop-up stating that the ride request is outside your dealership's. If the customer insists on the address, ask permission from your Manager.