With the world constantly evolving and changing, businesses also have to find a way to keep itself in tune with what the customers or passengers’ need. One of which is the ability to automate the way the customer is requesting for shuttle service. Technology has now more than ever become a necessity in our lives. The advantages of Dealerships who are technologically advanced are:
Decrease in Errors
Automating the system on how rides are getting requested ensures that the shuttles leave/arrives on schedule. This process eliminates ride request from being dispatched incorrectly.
Increased Customer Service
By empowering customers or passengers to book their rides gives them the flexibility and freedom to command the shuttle at their own time or pace. With the Uber-like feature, it lets them see where the shuttle is.
Most of the dealerships use clipboards to document shuttle ride request. However, data in the sheet of paper is unreliable as there’s a possibility that a ride may not have included or the time requested was not followed. But with having a system in place, you can now download a report, and you have data to who, what, where and when. It even tracks warranty rides. With the ride report, you can analyze the data at hand and be able to organize how your shuttles work for you.
For Dealerships with more than one shuttle, they will find that automating the system is very beneficial because each shuttle is required to log in the system and own a shuttle color that will represent the driver. If a passenger complains, you can download the ride report, and all the information about the ride is visible including to whom the passenger was assigned too.
Speed of Service
Having an organized system also means that whenever a new ride gets requested, it will automatically get assigned to Driver. No need to call the Driver about a ride request, it will be automatically viewed in the Driver’s phone. For multiple ride requests, it will get assigned to a Driver on factors such as distance, number of passengers on board and the number of trips made.
Diversification through technological enhancement places a dealership in a competitive advantage both as an internal process and as an external means to improve quality of service for the benefit of the customers. We cannot prevent technology, but we can use it to our advantage. As they say, don't work hard but work smart.