The best thing about the passenger app is that customers can summon a shuttle when they need to. Which means they only need to send in a request once when they are ready for pick up.
Since shuttles are being summoned only when they need it, it is also advisable to give a leeway of 15-30mins for when the shuttle is required. If you need a ride at 1:30 pm, send in a request at 1:00 pm to make sure that your shuttle arrives at your preferred schedule.
There are no options scheduling rides in advance, to ensure that we prevent pre-scheduled ride cancellation.