What Is and Who Completes Account Setup and Training
“Account Setup” is a series of steps that ensures the company has the hardware and software necessary to use the Quickride Jobs Platform and that the platform is configured correctly for the company’s process. The company’s admin user(s) completes the account setup.
Training is web-based. All company employees who will use Quickride should complete the appropriate training based on their user group. The company admin user(s) schedules webinar trainings for themselves and specialists and provides schedulers with their user logins to access their training.
Once all account setup steps and trainings have been completed, the company can start using Quickride with their customers.
Get Software and Hardware – Use this Getting Started checklist to make sure that your company has all the necessary software and hardware.
Define Station Settings – In the Command Center in Station Settings, check that General and Hours tabs are completed correctly, making any edits as necessary.
Add Users – In the Command Center in Users, create individual user accounts for each employee who needs to access the Command Center or Specialist App and/or invite employees to create their accounts themselves.
Check SMS Templates – In the Command Center in SMS Templates, review the message descriptions and content. Edit any templates as necessary so that each message’s wording works for your process.
Share User Logins with Team – Once users are created, email each employee your company’s Station ID, and the Usernames and Passwords you created for them. Note: Any employee that created their own user account via invite will receive their login information in an automatic email.
MULTI-ROOFTOP STATIONS ONLY*:
Enter Addresses – In the Command Center in Addresses, enter the company-owned locations that you offer service to/from.
* Multi-rooftop stations are companies that offer customers service to and from more than one location (compared to single-rooftop stations that offer service to and from one main location).
Webinar Training for Admins – Schedule 1 session of 45 minute webinar Administrator training that all admins attend.
In-Command Center Training for Schedulers – Schedulers have a 10-minute step-by-step training pop up when they log in to the Command Center for the first time. This training is also available to admin users to access (and to schedulers to re-access) from the welcome message linked in the Command Center help icon.
3. Webinar Training for Specialists – Schedule as many sessions of 60-minute
Specialist App webinar training as needed for all specialists to attend.
Print this Specialist App User Guide for your specialists to use as a reference material.
Have specialists watch this 4-minute video if they need a refresher on the core steps to complete a job.
Visit Quickride’s help center for detailed help articles, troubleshooting guides, FAQs, and more.
Contact Quickride Customer Service with any questions or suggestions.