What Is and Who Completes Account Setup and Training
“Account Setup” is a series of steps that ensures the company has the hardware and software necessary to use the Quickride Shuttles Platform and that the platform is configured correctly for the company’s process. The company’s admin user(s) completes the account setup.
Training is self-service. All company employees who will use Quickride should complete the appropriate training based on their user group.
Once all account setup steps and trainings have been completed, the company can start using Quickride with their customers.
Account Setup
Admin users:
Get Software and Hardware – Use this Getting Started checklist to make sure that your company has all the necessary software and hardware.
Define Station Settings – In the Command Center in Station Settings, check that General and Hours tabs are completed correctly, making any edits as necessary.
Add Users – In the Command Center in Users, create individual user accounts for each employee who needs to access the Command Center or Driver App and/or invite employees to create their accounts themselves.
Share User Logins with Team – Once users are created, email each employee your company’s Station ID, and the Usernames and Passwords you created for them. Note: Any employee that created their own user account via invite will receive their login information in an automatic email.
Training
In-Command Center Training for Dispatchers – Dispatchers have a 10-minute step-by-step training pop up when they log in to the Command Center for the first time. This training is also available to admin users to access (and to dispatchers to re-access) from the welcome message linked in the Command Center help icon.
In-App Video for Drivers – Drivers have a 5-minute video when they log in to the Driver App. This video is also available to specialists to re-access here.
Support Resources
Print this Driver App User Guide for your shuttle drivers to keep in their shuttles and use as a reference material.
Visit Quickride’s help center for detailed help articles, troubleshooting guides, FAQs, and more.
Contact Quickride Customer Service with any questions or suggestions.