What Reviews Are
Reviews show customers’ ratings and feedback for their shuttles rides. Customers get access to the review via a link in a text/ SMS message that is automatically sent when their ride is marked completed in the Driver App. The two-question review asks customers to rate their experience on a five-star scale and share comments.
Admin users can view reviews in the Command Center.*
*Reviews can be turned off for the station by contacting Quickride customer support. If turned off, this section won’t appear in the station’s Command Center.
How to View Reviews
Click on Settings and then Reviews.
How to Run Reviews
Click on the calendar icon in the first Date field and choose a specific start date.
Click on the calendar icon in the second Date field and choose a specific end date.
Click Filter
Optional: Click the download icon to download the reviews in a CSV file.
How to Read Reviews
Important: The display within the Review tab displays a limited number of fields. To view all the fields the review contains, click on it or download it.
Fields in the Display
Passenger: the customer's name
Passenger Phone: the customer’s phone number
Service Advisor: the user that was selected as the Service Advisor when the ride was created
Driver: the user the ride was assigned to
Rating: the number of stars that the customer selected, where one star is the lowest rating and five stars is the highest rating
Message: any written feedback the customer gave
Additional Fields in the CSV File
ID: the unique ID number assigned to a ride
Date Created: the date and time the ride was created