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Shuttles Platform - Passenger App Issues
How Customers Can Opt Out/In From Texts/ SMS Messages
How Customers Can Opt Out/In From Texts/ SMS Messages

Guide on how to opt-out or opt-in for shuttle ride text/SMS notifications.

Kristine Aguirre avatar
Written by Kristine Aguirre
Updated over a week ago

How to OPT-OUT

Customers can opt-out from receiving texts/SMS messages about their shuttle ride by replying to a ride message with "Stop." Once they opt out, they will no longer receive any texts/SMS messages about existing or future rides.

How to OPT-IN

If a customer erroneously opted out, they can opt back in by replying to a ride message with "Unstop." Once successful, they will receive a message stating, "You have replied 'unstop' and will begin receiving messages again from this number."

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