Troubleshooting | Quickride Help Center

Troubleshooting

These contains a collection of articles to help Users perform the basic troubleshooting.

13 articles in this collection
Written by Kristine Aguirre

No Sound Notifications

If the Driver is not hearing the sound notifications on the Driver app

Written by Kristine Aguirre
Updated over a week ago

Troubleshooting: Command Center

purple line, no shuttle, no real-time tracking, white screen, purple screen

Written by Kristine Aguirre
Updated over a week ago

Troubleshooting: Driver App

What to do if the Driver app is not working? Drivers being logged out or issues with the Driver app

Written by Kristine Aguirre
Updated this week

Troubleshooting: Driver App's Ride List Not Updated

How to get the latest update if in case multiple rides are being added to the Driver.

Written by Kristine Aguirre
Updated over a week ago

Troubleshooting: Passenger Not Receiving Messages

For Passenger not receiving messages, no passenger app link and unable to schedule a ride back to the dealership.

Written by Kristine Aguirre
Updated over a week ago

Troubleshooting: Passenger App

Customers cannot book a ride and may encounter issues when creating or submitting a ride request.

Written by Kristine Aguirre
Updated over a week ago

Common Questions about Ride Status and Completion

Written by Kristine Aguirre
Updated over a week ago

Troubleshooting: 6 Common iOS 11 problems

Common iOS 11 problems that might affect Driver App users

Written by Kristine Aguirre
Updated over a week ago

Troubleshooting: 5 Common Android issues

Common Android issues encountered by Driver App users

Written by Kristine Aguirre
Updated over a week ago

Troubleshooting: Command Center - Ride Grayed Out

Ride Grayed Out, Ride not getting assigned, Ride Waiting

Written by Kristine Aguirre
Updated over a week ago

Troubleshooting Location Services - Iphone and Ipad

Issues with location services on Iphone and Ipad

Written by Kristine Aguirre
Updated over a week ago

Troubleshooting Location Services - Android

Issues with location services on android phones

Written by Kristine Aguirre
Updated over a week ago

Troubleshooting Location Services - Computer

Issues with location services on office computer.

Written by Kristine Aguirre
Updated over a week ago