Troubleshooting | Quickride Help Center

Shuttles Platform - Command Center Issues

Troubleshooting: Command Center

purple line, no shuttle, no real-time tracking, white screen, purple screen

Written by Kristine Aguirre
Updated over a week ago

Troubleshooting Location Services - Computer

Issues with location services on office computer.

Written by Kristine Aguirre
Updated over a week ago

Common Questions about Ride Status and Completion

Written by Kristine Aguirre
Updated over a week ago

Troubleshooting: Command Center - Ride Grayed Out

Ride Grayed Out, Ride not getting assigned, Ride Waiting

Written by Kristine Aguirre
Updated over a week ago

Shuttles Platform - Driver App Issues

Troubleshooting: Driver App

What to do if the Driver app is not working? Drivers being logged out or issues with the Driver app

Written by Kristine Aguirre
Updated over a week ago

Driver App: No Notifications and/or No Sounds

How to troubleshoot the issue of drivers not getting notifications and/or sounds for rides in the Driver App of the Shuttles Platform.

Written by Kristine Aguirre
Updated over a week ago

Driver App: Unable to Receive Rides

If your Driver logs in and gets directed to the ride list and unable to receive rides.

Written by Kristine Aguirre
Updated over a week ago

Troubleshooting: Driver App's Ride List Not Updated

How to get the latest update if in case multiple rides are being added to the Driver.

Written by Kristine Aguirre
Updated over a week ago

Troubleshooting Location Services - Android

Issues with location services on android phones

Written by Kristine Aguirre
Updated over a week ago

Troubleshooting Location Services - Iphone and Ipad

Issues with location services on Iphone and Ipad

Written by Kristine Aguirre
Updated over a week ago

Troubleshooting: 5 Common Android issues

Common Android issues encountered by Driver App users

Written by Kristine Aguirre
Updated over a week ago

Troubleshooting: 6 Common iOS 11 problems

Common iOS 11 problems that might affect Driver App users

Written by Kristine Aguirre
Updated over a week ago

How to clear app cache on Android

How to fix the driver app if its misbehaving

Written by Kristine Aguirre
Updated over a week ago

Jobs Platform - Specialist App Issues

Specialist App: Switching Between Jobs and Shuttles

How drivers/ specialists see notifications and switch between the Shuttles and Jobs Platforms in the Driver App / Specialist App.

Written by Kristine Aguirre
Updated over a week ago

Shuttles Platform - Passenger App Issues

Troubleshooting: Passenger App

Customers cannot book a ride and may encounter issues when creating or submitting a ride request.

Written by Kristine Aguirre
Updated over a week ago

Troubleshooting: Passenger Not Receiving Messages

For Passenger not receiving messages, no passenger app link and unable to schedule a ride back to the dealership.

Written by Kristine Aguirre
Updated over a week ago