Troubleshooting

Command Center: Unable to Create rides

System is not letting you create rides, unable to enter address, unable to manually put address

Written by Kristine Aguirre
Updated over a week ago

Troubleshooting: Forgot Login/Password

Admin users' many functions are their ability to obtain, create, and disable login credentials.

Written by Kristine Aguirre
Updated over a week ago

Troubleshooting Command Center: Blank/Purple Screen

Quickride's web sockets well as its domains and subdomain need to be enabled to access the command center.

Written by Kristine Aguirre
Updated over a week ago

Troubleshooting: Command Center-Unable to Track Driver

Issues about the shuttles are usually related to the device that the drivers are using.

Written by Kristine Aguirre
Updated over a week ago

Troubleshooting: Command Center - Ride Not getting Assigned

Passenger count and logout drivers are the main reason why the ride is showing as Assigning in the Command Center

Written by Kristine Aguirre
Updated over a week ago

Troubleshooting: Command Center

Issues encountered when using the command center: Multiple shuttles showing, rides not showing in the screen and unable to create rides

Written by Kristine Aguirre
Updated over a week ago

Common Questions about Ride Status and Completion

Written by Kristine Aguirre
Updated over a week ago

Unable to locate an address

Address not recognized in the command center

Written by Kristine Aguirre
Updated over a week ago

Troubleshooting: Driver App-No Automatic Updates

If Drivers keeps on refreshing the phone to get the latest ride notification.

Written by Kristine Aguirre
Updated over a week ago

Troubleshooting: Driver App

What to do if the Driver app is not working? Drivers being logged out or issues with the Driver app

Written by Kristine Aguirre
Updated over a week ago

Driver App: Enable/Disable Voice Navigation

Written by Kristine Aguirre
Updated over a week ago

Driver App: No Notifications and/or No Sounds

How to troubleshoot the issue of drivers not getting notifications and/or sounds for rides in the Driver App of the Shuttles Platform.

Written by Kristine Aguirre
Updated over a week ago

Driver App: Unable to Receive Rides

If your Driver logs in and gets directed to the ride list and unable to receive rides.

Written by Kristine Aguirre
Updated over a week ago

Driver App: Checking Ride List

Written by Kristine Aguirre
Updated over a week ago

Troubleshooting Location Services - Android

Issues with location services on android phones

Written by Kristine Aguirre
Updated over a week ago

Troubleshooting Location Services - Iphone and Ipad

Issues with location services on Iphone and Ipad

Written by Kristine Aguirre
Updated over a week ago

Troubleshooting: 5 Common Android issues

Common Android issues encountered by Driver App users

Written by Kristine Aguirre
Updated over a week ago

Troubleshooting: 6 Common iOS 11 problems

Common iOS 11 problems that might affect Driver App users

Written by Kristine Aguirre
Updated over a week ago

How to clear app cache on Android

How to fix the issue when the shuttle is not visible in the map, unable to track the driver

Written by Kristine Aguirre
Updated over a week ago

Specialist App: Switching Between Jobs and Shuttles

How drivers/ specialists see notifications and switch between the Shuttles and Jobs Platforms in the Driver App / Specialist App.

Written by Kristine Aguirre
Updated over a week ago

Troubleshooting: Passenger App

Customers cannot book a ride and may encounter issues when creating or submitting a ride request.

Written by Kristine Aguirre
Updated over a week ago

Troubleshooting: Passenger Not Receiving Messages

For Passenger not receiving messages, no passenger app link and unable to schedule a ride back to the dealership.

Written by Kristine Aguirre
Updated over a week ago

Understanding the Factors that Affect ETA (Estimated Time of Arrival)

Factors that increases passenger wait time. How to manage ride requests.

Written by Kristine Aguirre
Updated over a week ago

Passenger App - Time Request

pick-up time, specific time request

Written by Kristine Aguirre
Updated over a week ago

Passenger App: How to set correct location for pickup

pickup location; passenger app; weblink

Written by Kristine Aguirre
Updated over a week ago

Passenger App: Unable to locate correct address

incorrect address in passenger app, incorrect location in passenger app, app not showing correct address

Written by Kristine Aguirre
Updated over a week ago

Passenger App: Unable to get accurate location

No location, map is centered in US, broken link to passenger app, missing GPS pin

Written by Kristine Aguirre
Updated over a week ago