Quickride

Kristine Aguirre

Troubleshooting for common issues in the Jobs and Shuttles Platforms

Troubleshooting

Troubleshooting for - error logging in, forgot station ID/ username/ password - in the Command Center of the Jobs and Shuttles Platforms.

Command Center: Login/ Password Issue

Troubleshooting for - Command Center screen blank/ white, purple, or frozen - in the Jobs and/ or Shuttles Platforms.

Command Center: Blank or Purple Screen

Shuttles & Jobs Platform - Command Center Issues

Troubleshooting for - error logging in, forgot station ID/ username/ password - in the Driver App of the Jobs and Shuttles Platforms.

Driver App: Login/ Password Issue

How drivers/ specialists see notifications and switch between the Shuttles and Jobs Platforms in the Driver App / Specialist App.

Driver App: Switching Between Jobs and Shuttles

Shuttles & Jobs Platform - Driver / Specialist App Issues

Troubleshooting for - can't create ride, can't enter address, address not recognized - in the Command Center of the Shuttles Platform.

Shuttles Command Center: Unable to Create Rides

Troubleshooting for - shuttle not visible, blinking, stuck, or not updating, speed frozen - in the Command Center of the Shuttles Platform.

Shuttles Command Center: Shuttle Visibility Issues

Troubleshooting for - ride not assigned to a driver, driver says assigning - in the Command Center of the Shuttles Platform.

Shuttles Command Center: Ride Not Assigned

Troubleshooting for - customers calling wrong phone number/ person not associated with the station about rides - via the Shuttles Platform.

Shuttles Command Center: Customers Calling Wrong Phone Number

Common Questions about Ride Status and Completion

Shuttles Platform - Command Center Issues

Troubleshooting for - no or delayed notifications for rides or no sounds with notifications - in the Driver App of the Shuttles Platform.

Driver App: No Notifications and/or No Sounds

Troubleshooting for - drivers unable to log in, shuttle color locked and driver logged out - in the Driver App of the Shuttles Platforms.

Driver App: Unable to Log in, Shuttle Color Locked

Troubleshooting for - shuttle getting this error message java.lang.runtimeexception:java.net.unknownhostexception:unable to resolve

Shuttles Command Center: Shuttle Error (Driver Disconnected From Platform)

Troubleshooting for - rides appear slowly, manual refresh needed to see new rides or changes  - in the Driver App of the Shuttles Platform.

Driver App: Ride List Not Updating Automatically

Troubleshooting for - navigation giving a longer than expected or inconvenient driving route - in the Driver App of the Shuttles Platform.

Driver App: Navigation/ Routing Issues

Driver App: Checking Ride List

Driver App: Enable/Disable Voice Navigation

Shuttles Platform - Driver App Issues

Troubleshooting for - Passenger App link in texts doesn't open or gives customer an error, link missing in texts - in the Shuttles Platform.

Passenger App: Link Missing/ Not Working

Troubleshooting for - address customer enters not recognized, location wrong/can't be pinned - in the Passenger App of the Shuttles Platform

Passenger App: Location Wrong or Not Recognized or Not Working

For Passenger not receiving messages, no passenger app link and unable to schedule a ride back to the dealership.

Troubleshooting: Passenger Not Receiving Messages

Factors that increases passenger wait time. How to manage ride requests.

Understanding the Factors that Affect ETA (Estimated Time of Arrival)

Guide on how to opt-out or opt-in for shuttle ride text/SMS notifications.

How Customers Can Opt Out/In From Texts/ SMS Messages

Shuttles Platform - Passenger App Issues

Troubleshooting for - vehicle not visible, blinking, stuck, or not updating, speed frozen - in the Command Center of the Jobs Platform.

Jobs Command Center: Vehicle Visibility Issues

Jobs Platform - Command Center Issues

Troubleshooting for - no or delayed notifications for jobs or no sounds with notifications - in the Specialist App of the Jobs Platform.

Specialist App: No Notifications and/or No Sounds

Jobs Command Center: Specialist App Error (Driver Disconnected From Platform)

Troubleshooting for - jobs appear slowly, manual refresh needed to see new jobs or changes  - in the Specialist App of the Jobs Platform.

Specialist App: Job List Not Updating Automatically

Troubleshooting for - navigation giving a longer than expected or inconvenient driving route - in the Specialist App of the Jobs Platform.

Specialist App: Navigation/ Routing Issues

Jobs Platform - Specialist App Issues

Find answers and get help from Intercom Support and Community Experts

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