Troubleshooting

Troubleshooting for common issues in the Jobs and Shuttles Platforms

Shuttles & Jobs Platform - Command Center Issues

Command Center: Login/ Password Issue

Command Center: Blank or Purple Screen

Shuttles & Jobs Platform - Driver / Specialist App Issues

Driver App: Login/ Password Issue

Driver App: Switching Between Jobs and Shuttles

Shuttles Platform - Command Center Issues

Shuttles Command Center: Unable to Create Rides

Shuttles Command Center: Shuttle Visibility Issues

Shuttles Command Center: Ride Not Assigned

Shuttles Command Center: Customers Calling Wrong Phone Number

Common Questions about Ride Status and Completion

Shuttles Platform - Driver App Issues

Driver App: No Notifications and/or No Sounds

Driver App: Unable to Log in, Shuttle Color Locked

Shuttles Command Center: Shuttle Error (Driver Disconnected From Platform)

Driver App: Ride List Not Updating Automatically

Driver App: Navigation/ Routing Issues

Driver App: Checking Ride List

Driver App: Enable/Disable Voice Navigation

Shuttles Platform - Passenger App Issues

Passenger App: Link Missing/ Not Working

Passenger App: Location Wrong or Not Recognized or Not Working

Troubleshooting: Passenger Not Receiving Messages

Understanding the Factors that Affect ETA (Estimated Time of Arrival)

How Customers Can Opt Out/In From Texts/ SMS Messages

Jobs Platform - Command Center Issues

Jobs Command Center: Vehicle Visibility Issues

Jobs Platform - Specialist App Issues

Specialist App: No Notifications and/or No Sounds

Jobs Command Center: Specialist App Error (Driver Disconnected From Platform)

Specialist App: Job List Not Updating Automatically

Specialist App: Navigation/ Routing Issues