Troubleshooting

These contains a collection of articles to help Users perform the basic troubleshooting.

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13 articles in this collection
Written by Kristine Aguirre

Quickride Sound Notifications iOS Devices

If the Driver is not hearing the sound notifications on the Driver app
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Written by Kristine Aguirre
Updated over a week ago

Troubleshooting: Command Center

purple line, no shuttle, no real-time tracking, white screen, purple screen
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Written by Kristine Aguirre
Updated over a week ago

Troubleshooting: Driver App

What to do if the Driver app is not working? Drivers being logged out or issues with the Driver app
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Written by Kristine Aguirre
Updated yesterday

Troubleshooting: Driver App's Ride List Not Updated

How to get the latest update if in case multiple rides are being added to the Driver.
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Written by Kristine Aguirre
Updated over a week ago

Troubleshooting: Passenger Not Receiving Messages

For Passenger not receiving messages, no passenger app link and unable to schedule a ride back to the dealership.
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Written by Kristine Aguirre
Updated over a week ago

Troubleshooting: Passenger App

Customers cannot book a ride and may encounter issues when creating or submitting a ride request.
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Written by Kristine Aguirre
Updated over a week ago

Common Questions about Ride Status and Completion

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Written by Kristine Aguirre
Updated over a week ago

Troubleshooting: 6 Common iOS 11 problems

Common iOS 11 problems that might affect Driver App users
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Written by Kristine Aguirre
Updated over a week ago

Troubleshooting: 5 Common Android issues

Common Android issues encountered by Driver App users
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Written by Kristine Aguirre
Updated over a week ago

Troubleshooting: Command Center - Ride Grayed Out

Ride Grayed Out, Ride not getting assigned, Ride Waiting
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Written by Kristine Aguirre
Updated over a week ago

Troubleshooting Location Services - Iphone and Ipad

Issues with location services on Iphone and Ipad
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Written by Kristine Aguirre
Updated over a week ago

Troubleshooting Location Services - Android

Issues with location services on android phones
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Written by Kristine Aguirre
Updated over a week ago

Troubleshooting Location Services - Computer

Issues with location services on office computer.
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Written by Kristine Aguirre
Updated over a week ago