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Troubleshooting
Troubleshooting
Troubleshooting for common issues in the Jobs and Shuttles Platforms
22 articles in this collection
Written by
Kristine Aguirre
Shuttles & Jobs Platform - Command Center Issues
Command Center: Login/ Password Issue
Troubleshooting for - error logging in, forgot station ID/ username/ password - in the Command Center of the Jobs and Shuttles Platforms.
Written by
Kristine Aguirre
Updated over a week ago
Command Center: Blank or Purple Screen
Troubleshooting for - Command Center screen blank/ white, purple, or frozen - in the Jobs and/ or Shuttles Platforms.
Written by
Kristine Aguirre
Updated over a week ago
Shuttles & Jobs Platform - Driver / Specialist App Issues
Driver App: Login/ Password Issue
Troubleshooting for - error logging in, forgot station ID/ username/ password - in the Driver App of the Jobs and Shuttles Platforms.
Written by
Kristine Aguirre
Updated over a week ago
Driver App: Switching Between Jobs and Shuttles
How drivers/ specialists see notifications and switch between the Shuttles and Jobs Platforms in the Driver App / Specialist App.
Written by
Kristine Aguirre
Updated over a week ago
Shuttles Platform - Command Center Issues
Shuttles Command Center: Unable to Create Rides
Troubleshooting for - can't create ride, can't enter address, address not recognized - in the Command Center of the Shuttles Platform.
Written by
Kristine Aguirre
Updated over a week ago
Shuttles Command Center: Shuttle Visibility Issues
Troubleshooting for - shuttle not visible, blinking, stuck, or not updating, speed frozen - in the Command Center of the Shuttles Platform.
Written by
Kristine Aguirre
Updated over a week ago
Shuttles Command Center: Ride Not Assigned
Troubleshooting for - ride not assigned to a driver, driver says assigning - in the Command Center of the Shuttles Platform.
Written by
Kristine Aguirre
Updated over a week ago
Shuttles Command Center: Customers Calling Wrong Phone Number
Troubleshooting for - customers calling wrong phone number/ person not associated with the station about rides - via the Shuttles Platform.
Written by
Kristine Aguirre
Updated over a week ago
Common Questions about Ride Status and Completion
Written by
Kristine Aguirre
Updated over a week ago
Shuttles Platform - Driver App Issues
Driver App: No Notifications and/or No Sounds
Troubleshooting for - no or delayed notifications for rides or no sounds with notifications - in the Driver App of the Shuttles Platform.
Written by
Kristine Aguirre
Updated over a week ago
Driver App: Ride List Not Updating Automatically
Troubleshooting for - rides appear slowly, manual refresh needed to see new rides or changes - in the Driver App of the Shuttles Platform.
Written by
Kristine Aguirre
Updated over a week ago
Driver App: Navigation/ Routing Issues
Troubleshooting for - navigation giving a longer than expected or inconvenient driving route - in the Driver App of the Shuttles Platform.
Written by
Kristine Aguirre
Updated over a week ago
Driver App: Checking Ride List
Written by
Kristine Aguirre
Updated over a week ago
Driver App: Enable/Disable Voice Navigation
Written by
Kristine Aguirre
Updated over a week ago
Shuttles Platform - Passenger App Issues
Passenger App: Link Missing/ Not Working
Troubleshooting for - Passenger App link in texts doesn't open or gives customer an error, link missing in texts - in the Shuttles Platform.
Written by
Kristine Aguirre
Updated over a week ago
Passenger App: Location Wrong or Not Recognized
Troubleshooting for - address customer enters not recognized, location wrong/can't be pinned - in the Passenger App of the Shuttles Platform
Written by
Kristine Aguirre
Updated over a week ago
Troubleshooting: Passenger Not Receiving Messages
For Passenger not receiving messages, no passenger app link and unable to schedule a ride back to the dealership.
Written by
Kristine Aguirre
Updated over a week ago
Understanding the Factors that Affect ETA (Estimated Time of Arrival)
Factors that increases passenger wait time. How to manage ride requests.
Written by
Kristine Aguirre
Updated over a week ago
Jobs Platform - Command Center Issues
Jobs Command Center: Vehicle Visibility Issues
Troubleshooting for - vehicle not visible, blinking, stuck, or not updating, speed frozen - in the Command Center of the Jobs Platform.
Written by
Kristine Aguirre
Updated over a week ago
Jobs Platform - Specialist App Issues
Specialist App: No Notifications and/or No Sounds
Troubleshooting for - no or delayed notifications for jobs or no sounds with notifications - in the Specialist App of the Jobs Platform.
Written by
Kristine Aguirre
Updated over a week ago
Specialist App: Job List Not Updating Automatically
Troubleshooting for - jobs appear slowly, manual refresh needed to see new jobs or changes - in the Specialist App of the Jobs Platform.
Written by
Kristine Aguirre
Updated over a week ago
Specialist App: Navigation/ Routing Issues
Troubleshooting for - navigation giving a longer than expected or inconvenient driving route - in the Specialist App of the Jobs Platform.
Written by
Kristine Aguirre
Updated over a week ago