Quickride

Troubleshooting for - Passenger App link in texts doesn't open or gives customer an error, link missing in texts - in the Shuttles Platform.

Passenger App: Link Missing/ Not Working

Troubleshooting for - address customer enters not recognized, location wrong/can't be pinned - in the Passenger App of the Shuttles Platform

Passenger App: Location Wrong or Not Recognized or Not Working

For Passenger not receiving messages, no passenger app link and unable to schedule a ride back to the dealership.

Troubleshooting: Passenger Not Receiving Messages

Factors that increases passenger wait time. How to manage ride requests.

Understanding the Factors that Affect ETA (Estimated Time of Arrival)

Guide on how to opt-out or opt-in for shuttle ride text/SMS notifications.

How Customers Can Opt Out/In From Texts/ SMS Messages

Kristine Aguirre

Shuttles Platform - Passenger App Issues

Find answers and get help from Intercom Support and Community Experts

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