How Notifications Work
When drivers are logged into their Driver App they receive push notifications along with sounds when they are assigned a new ride or an existing ride changes (e.g. is reassigned or cancelled).
How Driver App notifications appear and sound depends on the mobile phone make and model and how the phone’s notification settings are configured.
Issues
Not getting notifications for new rides or ride changes.
Notifications are delayed, i.e. appear well after the new ride has been assigned or the existing ride has been changed.
The visual notifications are coming in as expected, but the sound / audio component cannot be heard.
Typical Causes
The mobile phone has a poor internet connection or no internet at all.
The notification settings for the Driver App and/or the mobile phone are configured incorrectly or turned off. This includes when phone manufacturer updates, such as operating system updates, require a confirmation or reconfiguration of previously configured app settings.
The mobile phone is in a do not disturb mode.
The mobile phone is in a data saver/ low data mode.
The mobile phone’s volume is turned down to a low level or is turned off.
The mobile phone is on silent or muted.
In rare cases, the mobile phone being connected to the shuttle vehicle via Bluetooth causes the Driver App’s audio to clash with the vehicle’s audio. Therefore, if notification or sound issues occur, it is recommended to keep Bluetooth turned off while using the Driver App.
In even rarer cases, the mobile phone’s speakers have been damaged.
How to Troubleshoot
⚠ Disclaimer: These are general steps for checking and configuring phone settings as the specific steps vary by phone make and model. If needed, consult your phone manufacturer’s help pages, manuals, etc. for the specific steps for your mobile phone.
Try, in this order:
1. Check Phone’s Internet Connection
Open the internet browser or the Google Maps app on the phone. Type something and see if it gives a result. If not, check the phone’s settings and make sure:
Cellular data is turned on
WiFi is turned off*
Airplane mode is turned off
*Sometimes WiFi signals aren’t strong enough to support a stable internet connection or regularly disconnect from the phone as the driver leaves the station. Therefore, using the phone’s cellular data instead is recommended.
2. Check Driver App Notification Settings
Open Settings on the phone. Search for Quickride Driver and tap on it. Look at Notifications and make sure:
Notifications are turned on/ allowed
All available notification types are allowed (e.g. badges, banners, etc.)
Notification sounds are on
3. Check Phone’s Notification Settings
Open Settings on the phone. Search for Notifications and tap on it. Make sure all options, except do not disturb, are turned on (e.g. previews, actions, etc.).
4. Make Sure Do Not Disturb Is Turned Off
Open Settings on the phone. Search for Do Not Disturb and tap on it. Make sure Do Not Disturb is turned off.
5. Make Sure Data Saver/ Low Data Mode Is Turned Off
Open Settings on the phone. Search for Data Saver (on Android) or Low Data Mode (on iPhone) and tap on it. Make sure it is turned off.
6. Check the Phone’s Volume Level
Use the phone’s volume buttons to turn the volume all the way up. Alternatively, open Settings on the phone. Search for Sounds and tap on it. Check and adjust the phone’s volume from there.
7. Make Sure the Phone Is Not on Silent or Mute
Make sure the phone’s Silent/ Mute switch is off. Alternatively, open Settings on the phone. Search for Sounds and tap on it. Check and adjust the phone’s silent/ mute mode from there.
8. Turn Off Phone’s Bluetooth
Open Settings on the phone. Search for Bluetooth and tap on it.
Turn Bluetooth off.
Delete the history of Bluetooth devices the phone has previously connected to to prevent future automatic pairing with a shuttle vehicle.
9. Check/ Test Phone’s Speakers
Open the internet browser or a music or video app, such as YouTube, on the phone. Search for an audio or video file. Play it and check if the sound can be clearly heard.
10. Restart the Phone
Log out of the Driver App. Restart the phone.
11. Uninstall and Reinstall Driver App
！Important: This should only be done if all other steps have been tried and have not fixed the issue.
Uninstall/ delete the Driver App. Then reinstall it. When logging in to the Driver App for the first time after the reinstall, allow notifications and the highest location settings.
Additional Steps for iPhone Users
Initial Installation | Please make sure to enable/allow notifications and the highest location settings on the device. |
Ensure Location is Enabled
| Check Settings-> Quickride Driver App --> Location to ensure that it is set to Always and access to Precise Location is turned On.
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Turn Off Focus or Do Not Disturb Mode | This can interfere with notification delivery, so make sure to turn them off if you want to receive all notifications. You should also check that you do not have a ‘Do Not Disturb’ schedule on your device. Otherwise, the scheduled DND option will mute app notifications during the set period. |
Turn Off Bluetooth | Make sure that automatic pairing with the vehicle is disabled. It's possible that it was previously paired with the vehicle's Bluetooth and despite manually turning it off, when paired, it can still automatically turn on or sync. We recommend clicking on “Forget Device” to remove automatic pairings. |
Turn Off Wifi | Make sure to turn off Wifi Auto-join and Wifi Assist. |
Check your sound settings | If your device has a Ring/Silent switch, move the switch forward—toward the device's display—so that orange isn't showing. If you're using an iPad, you can also swipe down from the top-right corner to view Control Center and make sure that Silent Mode is off.
Open Settings > Focus > Do Not Disturb and make sure that Do Not Disturb is off. |
Check the sound on your device | Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times. If you don't hear any sound, or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker might need service. Contact Apple Support for iPhone |
Check Settings | Settings --> Notifications --> Quickride Driver App ensure that Notifications for the app is turned On.
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Disable Quiet Notifications | Another reason why you aren’t getting notification sounds from an app could be that the Quickride Driver App has been configured to alert you of new messages without making a sound.
To check if you haven’t set the app to deliver notifications quietly, follow the steps outlined below.
1. Swipe the alert (in the Notification Center) to the left and tap Manage. 2. If the app is set to deliver notifications quietly, you should see a Deliver Prominently button. 3. Tap Deliver Prominently to get the app back to playing notification sounds. |
Reminder: These are general steps for checking and configuring phone settings, as the specific steps vary by phone make and model. If needed, consult your phone manufacturer’s help pages, manuals, etc. for the specific steps for your mobile phone. Apple Support