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How to guides and feature descriptions for the Jobs Platform's Command Center, Specialist App, and Customer App 

Jobs Platform

How to run, read, and print metrics in the Command Center of the Jobs Platform.

Jobs Command Center: Insights Dashboard

How to create an internal message within the Command Center of the Jobs Platform.

Jobs Command Center: Message of the Day

How to run, download, and read a report in the Command Center of the Jobs Platform.

Jobs Command Center: Job Report

How admin users can view and edit customer-facing SMSes/ text messages in the Command Center of the Jobs Platform.

Jobs Command Center: SMS Templates

How admin users can define Station Settings (service radius, operating hours, etc.) in the Command Center of the Jobs Platform.

Jobs Command Center: Station Settings

How admin users can add/ create, view, edit, and disable users in the Command Center of the Jobs Platform.

Jobs Command Center: Users

Command Center - Administrator Features

How to create/ schedule a job for a customer in the Command Center of the Jobs Platform.

Jobs Command Center: Creating Jobs

How to create a new job from an existing job in the Command Center of the Job Platform.

Jobs Command Center: Creating Jobs from Existing Jobs

Command Center - Creating Jobs

How to view the details of a job in the Command Center of the Jobs Platform.

Jobs Command Center: Viewing Jobs

How to edit a job (including job date and time, assigned specialist, details, etc.) in the Command Center of the Jobs Platform.

Jobs Command Center: Editing Jobs

How to cancel a job in the Command Center of the Jobs Platform.

Jobs Command Center: Cancelling Jobs

How to reassign a job in the Command Center of the Jobs Platform.

Jobs Command Center: Reassigning Jobs

Command Center - Viewing & Managing Jobs

How to filter jobs on the Job List, Calendar, and Map in the Command Center of the Shuttles Platform.

Jobs Command Center: Filtering Jobs

Overview of the features and controls in the Command Center of the Shuttles Platform.

Jobs Command Center: Features and Controls

What job statuses and colors mean, who can mark them, and how they display in the Command Center of the Jobs Platform.

Jobs Command Center: Job Statuses

What urgent tasks mean and how to manage them in the Command Center of the Jobs Platform.

Jobs Command Center: Urgent Tasks

Command Center - Features & Controls

Phone compatibility requirements and how to download the Jobs Platform's Specialist App on iPhones and Android Phones.

Specialist App: Download On iPhone & Android

Overview of the features and controls in the Specialist App of the Jobs Platform including how to contact a customer and use navigation.

Specialist App: Features and Controls

Visual guide for specialists on how to use their Specialist App, including step-by-step instructions for marking job statuses and FAQs.

Specialist App: User Guide

How to log out of the Specialist App of the Jobs Platform.

Specialist App: Logging Out

Specialist App

How customers see their job status in the Customer App of the Jobs Platform.

Customer App: Job Status

Customer App

Process guide for vehicle pick-up & delivery using the Jobs Platform and a Shuttles Platform-managed shuttle as a chase vehicle

Contactless Vehicle Pick-up & Delivery: Shuttles & Jobs Platforms

Process guide for vehicle pick-up & delivery using the Jobs Platform and a chase vehicle (e.g. company-owned, Uber/Lyft, etc.)

Contactless Vehicle Pick-up & Delivery: Jobs Platform With a Chase Vehicle

Process guide for vehicle pick-up & delivery using the Jobs Platform without a chase vehicle (e.g. flatbed/tow truck, loaner swap, etc.)

Contactless Vehicle Pick-up & Delivery: Jobs Platform Without a Chase Vehicle

Vehicle Pick-Up & Delivery Process Guides

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