Command Center: Overview

Understanding the Command Center platform

Written by Kristine Aguirre
Updated over a week ago

What is a Command Center?

This article will help you understand what is the Command Center

Written by Kristine Aguirre
Updated over a week ago

Command Center: Logging In

This article will provide instruction on how to log-in to Command Center

Written by Kristine Aguirre
Updated over a week ago

Command Center: Logging Out

This article will provide information on how to logout of the Command Center

Written by Kristine Aguirre
Updated over a week ago

How to reset password

This article will help Admin users change/reset/edit the password. For users who forgot their login.

Written by Kristine Aguirre
Updated over a week ago

Command Center: Help Center

The article provides instruction get in touch with Quickride Support Team

Written by Kristine Aguirre
Updated over a week ago

Command Center: Logging out Shuttle Drivers

Logout shuttle Driver

Written by Kristine Aguirre
Updated over a week ago

Command Center: Understanding Driver Info

Driver details in Command Center

Written by Kristine Aguirre
Updated over a week ago

Command Center: How to Create a Ride

This article will help users create ride request for customers.

Written by Kristine Aguirre
Updated over a week ago

Command Center: Shuttle Dispatch System

How to assigned rides to drivers. Pre-assigning rides and auto-dispatch

Written by Kristine Aguirre
Updated over a week ago

Command Center: Ride List and Ride List Filtering

This article describes the different ride states. Can we delete rides? Ride filtering, Filter

Written by Kristine Aguirre
Updated over a week ago

Command Center: Distance from Dealership

Radius, Shuttle limit, Shuttle area coverage, distance, as the crow flies

Written by Kristine Aguirre
Updated over a week ago

Command Center: Ride Status

This article describes how to understand ride updates in command center

Written by Kristine Aguirre
Updated over a week ago

How to Cancel a Ride?

cancel ride in command center, cancel ride in passenger app

Written by Kristine Aguirre
Updated over a week ago

Command Center: Ride Distribution

This article will help you understand how rides are being assigned #Volume #multiple shuttle #ride request #ride assignment

Written by Kristine Aguirre
Updated over a week ago

Command Center: Ride Sorting

This article discusses how rides are sorted, organized and followed.

Written by Kristine Aguirre
Updated over a week ago

Insights Dashboard BETA

Understanding and generating shuttle reports.

Written by Kristine Aguirre
Updated over a week ago

Shuttle Heat Map

The Heat Map will display your shuttle’s pickup and drop-off locations.

Written by Kristine Aguirre
Updated over a week ago

Command Center: Message of the Day

Written by Kristine Aguirre
Updated over a week ago

Passenger Wait Time

Understanding how long customers are waiting to be picked up by the Station's shuttle.

Written by Kristine Aguirre
Updated over a week ago

Understanding Urgent Task

The Urgent Task will keep track of passenger's wait times.

Written by Kristine Aguirre
Updated over a week ago

Live/Real-Time Traffic View

This will help users understand the traffic colors, traffic conditions on the live or real-time traffic view.

Written by Kristine Aguirre
Updated over a week ago

Command Center: Understanding Ride Report

This article will provide information on how to understand the ride report.

Written by Kristine Aguirre
Updated over a week ago

Understanding the Factors that Affect ETA (Estimated Time of Arrival)

Written by Kristine Aguirre
Updated over a week ago

Command Center: Schedule a Ride Back or Ride Out

Scheduling a Ride back, Scheduling a Ride out, Drop-off

Written by Kristine Aguirre
Updated over a week ago

Command Center: Driver States

This article helps you understand the different driving states or status in the Command Center. Quickride

Written by Kristine Aguirre
Updated over a week ago

Command Center: Ride Reassignment

Written by Kristine Aguirre
Updated over a week ago

Command Center: Understanding ETA

ETA in ride fly-out, pick-up ETA, dropoff ETA

Written by Kristine Aguirre
Updated over a week ago

Command Center: Map View

This article is designed to understand the Map view in Command Center, zooming in and out and all other activity button.

Written by Kristine Aguirre
Updated over a week ago

Command Center: Ride Report

How to understand the new ride report in command center

Written by Kristine Aguirre
Updated over a week ago

Command Center: SMS Templates

messages that are sent to customers

Written by Kristine Aguirre
Updated over a week ago

Command Center: Station Settings

Customize hours of operation, logo and radius

Written by Kristine Aguirre
Updated over a week ago

Command Center: Reviews

customer feedback

Written by Kristine Aguirre
Updated over a week ago

Command Center: Unable to Create rides

System is not letting you create rides, unable to enter address, unable to manually put address

Written by Kristine Aguirre
Updated over a week ago

Command Center: Users Tab

How to create, view, edit, and disable user logins.

Written by Kristine Aguirre
Updated over a week ago