Quickride

Kristine Aguirre

How to guides and feature descriptions for the Shuttles Platform's Command Center, Driver App, and Passenger App 

Shuttles Platform

How to run, read, and print metrics in the Command Center of the Shuttles Platform.

Shuttles Command Center: Insights Dashboard

How to create an internal message within the Command Center of the Shuttles Platform.

Shuttles Command Center: Message of the Day

How to run, download, and read a report in the Command Center of the Shuttles Platform.

Shuttles Command Center: Ride Report

How admin users can view and edit customer-facing SMSes/ text messages in the Command Center of the Shuttles Platform.

Shuttles Command Center: SMS Templates

How admin users can define Station Settings (service radius, operating hours, etc.) in the Command Center of the Shuttles Platform.

Shuttles Command Center: Station Settings

How admin users can define the Service Radius and to know how to restrict or enable users to create rides outside of the Service Radius.

Shuttles Command Center: Radius Override

How admin users can add/ create, view, edit, and disable users in the Command Center of the Shuttles Platform.

Shuttles Command Center: Users

How to add, edit, and delete addresses as pickup or drop off locations in the Command Center of the Shuttles Platform.

Shuttles Command Center: Addresses

How admin users can run, download, and read customer reviews in the Command Center of the Shuttles Platform.

Shuttles Command Center: Reviews

Command Center - Administrator Features

How to create/ schedule a ride for a customer in the Command Center of the Shuttles Platform.

Shuttles Command Center: Creating Rides

How to create a new ride from an existing ride in the Command Center of the Shuttles Platform.

Shuttles Command Center: Creating Rides from Existing Rides

How the Quickride algorithm automatically assigns/ dispatches/distributes rides to drivers in the Shuttles Platform.

Shuttles Command Center: Automatic Ride Assignment/ Dispatching/ Distribution

How to manually assign/ dispatch/ distribute rides to drivers with pre-assign and reassign in the Command Center of the Shuttles Platform.

Shuttles Command Center: Pre-assigning and Reassigning Rides

How Estimated Time of Arrival (ETA) is calculated and shown in the Command Center, Driver App, and Passenger App of the Shuttles Platform.

Shuttles Command Center: Estimated Time of Arrival (ETA)

Command Center - Creating Rides

What elements of a ride can be edited and how to edit a ride in the Command Center of the Shuttles Platform.

Shuttles Command Center: Editing Rides

How to cancel a ride in the Command Center of the Shuttles Platform.

Shuttles Command Center: Cancelling Rides

How to filter rides on the Ride List and Map in the Command Center of the Shuttles Platform.

Shuttles Command Center: Filtering Rides

What ride statuses and wait times mean, who can mark ride statuses, and how they display in the Command Center of the Shuttles Platform.

Shuttles Command Center: Ride Statuses and Wait Times

How to use the Scheduled Ride calendar icon in the command center

Enhanced Ride List Filters for Scheduled Rides

Command Center - Viewing & Managing Rides

What urgent tasks mean and how to manage them in the Command Center of the Shuttles Platform.

Shuttles Command Center: Urgent Tasks

Overview of the features and controls in the Command Center of the Shuttles Platform.

Shuttles Command Center: Features and Controls

Command Center - Features & Controls

Phone compatibility requirements and how to download the Shuttles Platform's Driver App on iPhones and Android Phones.

Driver App: Download On iPhone & Android

How to log in to the Driver App of the Shuttles Platform.

Driver App: Logging In

Overview of the features and controls in the Driver App of the Shuttles Platform including how to contact a customer and use navigation.

Driver App: Features and Controls

Step-by-step instructions on how to complete a ride in the Driver App of the Shuttles Platform.

Driver App: Completing a Ride

How multiple rides are ordered for drivers and how to follow that order in the Driver App of the Shuttles Platform.

Driver App: Managing Multiple Rides

Visual guide for shuttle drivers on how to use their Driver App, including step-by-step instructions for marking ride completion and FAQs.

Driver App: User Guide

How to log out of the Driver App of the Shuttles Platform.

Driver App: Logging Out

This feature is designed to empower your drivers with easy access to training.

Driver App: Driver Training On-Demand

Driver App

How customers see their ride status in the Passenger App of the Shuttles Platform.

Passenger App: Ride Status

How customers create rides in the Passenger App of the Shuttles Platform.

Passenger App: Creating Rides

Passenger App

Find answers and get help from Intercom Support and Community Experts

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