Shuttles Platform

Quick Guide to Shuttle Platform Help Articles

Links to all shuttle platform help articles so you can find and use them more quickly.

Written by Kristine Aguirre
Updated over a week ago

Shuttles Command Center: Station Settings

How admin users can define Station Settings (service radius, operating hours, etc.) in the Command Center of the Shuttles Platform.

Written by Kristine Aguirre
Updated over a week ago

Shuttles Command Center: Users

How admin users can create, view, edit, and disable users in the Command Center of the Shuttles Platform.

Written by Kristine Aguirre
Updated over a week ago

Shuttles Command Center: SMS Templates

How admin users can view and edit customer-facing SMSes/ text messages in the Command Center of the Shuttles Platform.

Written by Kristine Aguirre
Updated over a week ago

Shuttles Command Center: Ride Report

How to track the rides created in the past

Written by Kristine Aguirre
Updated over a week ago

Shuttles Command Center: Insights Dashboard BETA

Understanding and generating shuttle reports.

Written by Kristine Aguirre
Updated over a week ago

Shuttles Command Center: Message of the Day

The Message of the Day gives Service Managers the ability to cascade information within the Command Center.

Written by Kristine Aguirre
Updated over a week ago

Shuttles Command Center: Addresses

How to add, edit, and delete addresses as pickup or drop off locations in the Command Center of the Shuttles Platform.

Written by Kristine Aguirre
Updated over a week ago

Shuttles Command Center: Reviews

Understanding and locating Passenger Reviews

Written by Kristine Aguirre
Updated over a week ago

Shuttles Command Center: Heat Map

The Heat Map will display your shuttle’s pickup and drop-off locations.

Written by Kristine Aguirre
Updated over a week ago

Shuttles Command Center: Overview

Understanding the Command Center platform

Written by Kristine Aguirre
Updated over a week ago

Shuttles Command Center: Map View

This article will help users understand the different icons on the map view of the command center page.

Written by Kristine Aguirre
Updated over a week ago

Quickride Customer Service Contact Information

This article provides instruction on how to get in touch with Quickride Support Team

Written by Kristine Aguirre
Updated over a week ago

Shuttles Command Center: Live/Real-Time Traffic View

This will help users understand the traffic colors, traffic conditions on the live or real-time traffic view.

Written by Kristine Aguirre
Updated over a week ago

Shuttles Command Center: Distance from Dealership

This article is about understanding the Distance/Mileage in the address

Written by Kristine Aguirre
Updated over a week ago

Shuttles Command Center: Passenger Wait Time

Understanding how long customers are waiting to be picked up by the Station's shuttle.

Written by Kristine Aguirre
Updated over a week ago

Shuttles Command Center: Understanding Urgent Task

The Urgent Task will keep track of passenger's wait times.

Written by Kristine Aguirre
Updated over a week ago

Shuttles Command Center: How to Create a Ride

This article will help users create ride request for customers.

Written by Kristine Aguirre
Updated over a week ago

Shuttle Command Center: Ride List and Ride List Filtering

This article describes the different ride states. Can we delete rides? Ride filtering, Filter

Written by Kristine Aguirre
Updated over a week ago

Command Center: Shuttle Dispatch System

How to assigned rides to drivers. Pre-assigning rides and auto-dispatch

Written by Kristine Aguirre
Updated over a week ago

Understanding the Factors that Affect ETA (Estimated Time of Arrival)

Written by Kristine Aguirre
Updated over a week ago

Command Center: Understanding ETA

ETA in ride fly-out, pick-up ETA, dropoff ETA

Written by Kristine Aguirre
Updated over a week ago

Command Center: Schedule a Ride Back or Ride Out

Scheduling a Ride back, Scheduling a Ride out, Drop-off

Written by Kristine Aguirre
Updated over a week ago

Command Center: Ride Distribution

This article will help you understand how rides are being assigned #Volume #multiple shuttle #ride request #ride assignment

Written by Kristine Aguirre
Updated over a week ago

Command Center: Ride Reassignment

Written by Kristine Aguirre
Updated over a week ago

Command Center: Driver States

This article helps you understand the different driving states or status in the Command Center. Quickride

Written by Kristine Aguirre
Updated over a week ago

Command Center: Understanding Driver Info

Driver details in Command Center

Written by Kristine Aguirre
Updated over a week ago

How to Cancel a Ride?

cancel ride in command center, cancel ride in passenger app

Written by Kristine Aguirre
Updated over a week ago

Command Center: Ride Sorting

This article discusses how rides are sorted, organized and followed.

Written by Kristine Aguirre
Updated over a week ago

Command Center: Ride Status

This article describes how to understand ride updates in command center

Written by Kristine Aguirre
Updated over a week ago

Command Center: Unable to Create rides

System is not letting you create rides, unable to enter address, unable to manually put address

Written by Kristine Aguirre
Updated over a week ago

Deleting Rides

Ride filtering, hiding, deleting rides

Written by Kristine Aguirre
Updated over a week ago

Driver App: Download On iPhone & Android

Phone compatibility requirements and how to download the Shuttles Platform's Driver App on iPhones and Android Phones.

Written by Kristine Aguirre
Updated over a week ago

What is a Driver App?

This article will help you understand what the Driver app is for.

Written by Kristine Aguirre
Updated over a week ago

Shuttle Color Selection

shuttle color, color selection, logging out

Written by Kristine Aguirre
Updated over a week ago

Understanding the Shuttle Colors

This article describes the different Shuttle colors

Written by Kristine Aguirre
Updated over a week ago

Driver App: Logging Out

How to log out of the Driver App in the Shuttles Platform.

Written by Kristine Aguirre
Updated over a week ago

Understanding the Driver App

This article will help the Driver accept a trip request.

Written by Kristine Aguirre
Updated over a week ago

Driver App: User Guide

Visual guide for shuttle drivers on how to use their Driver App, including step-by-step instructions for marking ride completion and FAQs.

Written by Kristine Aguirre
Updated over a week ago

Driver App: Four-Step Ride Completion Process

complete drop off and pickup

Written by Kristine Aguirre
Updated over a week ago

Driver App: Specific Steps to Completing a Ride

This article describes the Driver App features

Written by Kristine Aguirre
Updated over a week ago

Driver App: Managing Multiple Rides

Written by Kristine Aguirre
Updated over a week ago

Driver App: On Boarding Passengers

What does on shuttle mean?

Written by Kristine Aguirre
Updated over a week ago

Driver App: Contacting Associate and Customers

This article will help Drivers contact Associate and Customers

Written by Kristine Aguirre
Updated over a week ago

Understanding Driver ETA

The Driver app ETA is more accurate for both your Drivers and Passengers.

Written by Kristine Aguirre
Updated over a week ago

Driver App: Navigate Back to Station

Understanding the navigate back to station button in the driver app

Written by Kristine Aguirre
Updated over a week ago

Driver App: Navigation System

Update in the navigation system

Written by Kristine Aguirre
Updated over a week ago

Driver App: Enable/Disable Voice Navigation

Written by Kristine Aguirre
Updated over a week ago

What is a Passenger Quickride App?

This article will help customers or passengers understand the app

Written by Kristine Aguirre
Updated over a week ago

New Passenger App

ETA, yelp

Written by Kristine Aguirre
Updated over a week ago

Passenger App: Advantages

Advantages of passenger app, automation

Written by Kristine Aguirre
Updated over a week ago

How to use Passenger App?

This article helps customer create a ride

Written by Kristine Aguirre
Updated over a week ago

Passenger App - Time Request

pick-up time, specific time request

Written by Kristine Aguirre
Updated over a week ago

Passenger App: How to set correct location for pickup

pickup location; passenger app; weblink

Written by Kristine Aguirre
Updated over a week ago

Passenger App: Unable to get accurate location

No location, map is centered in US, broken link to passenger app, missing GPS pin

Written by Kristine Aguirre
Updated over a week ago

Passenger App: Unable to locate correct address

incorrect address in passenger app, incorrect location in passenger app, app not showing correct address

Written by Kristine Aguirre
Updated over a week ago